New Hire Training of remote contact center agents
Train, certify and move new agents to floor quicker.
India's largest e-commerce company onboards 1000s of remote contact center agents each month using Nittio Learn.
Here is how your contact center training team can manage all remote New Hire Training and drive the required number of new agents to floor.
Get agents quicker to floor
Reduce Instructor Led Training time by easily blending self-learning with live-sessions.
Train on software workflows using simulations.
Take fast learners to floor quicker, easily manage training velocity at individual level.
Standardize process and content
Standardize training content, assessments and activities for each day.
Ensure adherence to training process.
Provide ratings, performance scores and certify agents based on configurable criteria.
Ensure predictable training throughput
Monitor headcount, attrition and throughput across all stages of training.
Insights to understand week points of training process.
Quickly slice and dice data across trainers, organization, campaign, location and more to optimize training process.
Built for secure training of remote agents
Mobile app and web access, 2-factor-authentication, data security, download & print prevention.
Overcome choppy internet issues by reducing time required for live sessions.
