Mix instructor-led training with eLearning for simulations, videos and assessments. Standardize training content and training process. Certify based on trainer ratings and automated assessments scores.
Reduce trainer time spent on new hire training, shorten time to productivity.
Manage training batches across partners from your desk. Monitor progress and throughput across training stages. Handle instructor-led training, on-the-job training, certification, re-certification and everything else needed to get required number of agents on the floor, on time.
Identify and resolve your bottlenecks faster.
Train and evaluate agents on new processes quickly. Increase agent proficiency through practice of software workflows. Derive training needs from periodic knowledge tests. Route calls based on agents' certification status.
Reduce support errors. Enable agents to handle queries with confidence.
We had to move our new hire program completely online due to the COVID-19 situation. It was incredible that with Nittio Learn we were able to build and launch a 10-day online program with 250+ modules across 5 locations in just 1 week.
Nittio Learn has enabled us to train our store staff 3 to 5 times a week with an amazing completion rate of 96%. We never thought such an adoption rate for regular microlearning was possible.
Nittio Learn has helped our training team ensure that our representatives stay up to date with the latest product information and also quickly refresh their understanding on an ongoing basis.