LMS for training your remote contact center agents

Create, deliver, manage new hire training and on-the-floor training with ease. Centrally manage training of work-from-home and work-from-office agents across partners.

LMS for training your remote contact center agents

With most of your contact center agents working from home, delivering training and tracking it across multiple partners has become complex.

Most companies that use virtual training and traditional LMS end up (a) not managing to deliver the required training programs and (b) putting the business at risk due to training delays.

Here is how your contact center training team can do a month's work in a week.

Train new hires faster across partners

Mix instructor-led training with eLearning for simulations, videos and assessments. Standardize training content and training process. Certify based on trainer ratings and automated assessments scores.

Reduce trainer time spent on new hire training, shorten time to productivity.

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Train new hires faster across partners

One place to handle everything needed to meet headcount projections

Manage training batches across partners from your desk. Monitor progress and throughput across training stages. Handle instructor-led training, on-the-job training, certification, re-certification and everything else needed to get required number of agents on the floor, on time.

Identify and resolve your bottlenecks faster.

One place to handle everything needed to meet headcount projections

Training system that helps you improve your CSAT

Train and evaluate agents on new processes quickly. Increase agent proficiency through practice of software workflows. Derive training needs from periodic knowledge tests. Route calls based on agents' certification status.

Reduce support errors. Enable agents to handle queries with confidence.

Training system that helps you improve your CSAT

What are our customers saying?

We had to move our new hire program completely online due to the COVID-19 situation. It was incredible that with Nittio Learn we were able to build and launch a 10-day online program with 250+ modules across 5 locations in just 1 week.


Priya Rajagopal
Priya Rajagopal
Head - Training and Quality, Myntra
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Nittio Learn has enabled us to train our store staff 3 to 5 times a week with an amazing completion rate of 96%. We never thought such an adoption rate for regular microlearning was possible.


Jovitha D'souza
Jovitha D'souza
L&D Head, Health and Glow
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Nittio Learn has helped our training team ensure that our representatives stay up to date with the latest product information and also quickly refresh their understanding on an ongoing basis.


Rajat Oberoi
Rajat Oberoi
Head Sales Training, Allergan
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Deliver 4x more training