LMS for training your remote contact center agents
Create, deliver, manage new hire training and on-the-floor training with ease. Centrally manage training of work-from-home and work-from-office agents across partners.
India's largest e-commerce company trains over 15000 contact center agents across multiple partners on Nittio Learn.
With most of your contact center agents working from home, delivering training and tracking it across multiple partners has become complex.
Here is how your contact center training team can do a month's work in a week.
Train new hires faster across partners
Mix instructor-led training with eLearning for simulations, videos and assessments. Standardize training content and training process. Certify based on trainer ratings and automated assessments scores.
Reduce trainer time spent on new hire training, shorten time to productivity.
One place to handle everything needed to meet headcount projections
Manage training batches across partners from your desk. Monitor progress and throughput across training stages. Handle instructor-led training, on-the-job training, certification, re-certification and everything else needed to get required number of agents on the floor, on time.
Identify and resolve your bottlenecks faster.
Training system that helps you improve your CSAT
Train and evaluate agents on new processes quickly. Increase agent proficiency through practice of software workflows. Derive training needs from periodic knowledge tests. Route calls based on agents' certification status.
Reduce support errors. Enable agents to handle queries with confidence.
We had to move our new hire program completely online due to the COVID-19 situation. It was incredible that with Nittio Learn we were able to build and launch a 10-day online program with 250+ modules across 5 locations in just 1 week.
Nittio Learn has enabled us to train our store staff 3 to 5 times a week with an amazing completion rate of 96%. We never thought such an adoption rate for regular microlearning was possible.
Nittio Learn has helped our training team ensure that our representatives stay up to date with the latest product information and also quickly refresh their understanding on an ongoing basis.