Nittio Learn at

Health and Glow - cosmetics and beauty retail chain

We are launching multiple new products and private labels every month. I cannot imagine how we could train our staff without Nittio.
Jovitha D'souza
L&D Head, Health and Glow
The challenge of a growing retail chain.
With over 150 stores across 8 cities, cosmetics and beauty retail chain Health & Glow is a fast growing retail business. Customer loyality has helped Health & Glow become the leading beauty retail destination. Health & Glow team believes that the customer loyalty is fuelled by the skills and product knowledge of the store associates.
The mode of training associates and store managers at Health & Glow was classroom training sessions. As the number of stores grew, conductiong training via classroom sessions was getting exorbitantly costly and logistically challenging. It also impeded the pace and new product launches.
Health & Glow went in search of a learning tool which would help them deliver effective digital training program at scale.

Jovitha and her team knew that the speed of delivering new training programs with an engaging learning experience was the key to creating a successful digital training initiative.

Satyasish, head of human resources at Health & Glow says, "We needed a tool where we could quickly create the content and distribute to our store teams. Nittio enabled our trainers to quickly create content that is engaging for the learners. This set Nittio apart from all other products we evaluated".

The Results
New product launches have never been simpler for the training team.
New product launches have never been simpler for the training team.
It hardly take us a day to create and distribute a very interactive and engaging training module. We get to know the level of understanding of store associates. We can also figure which region and which stores are not ready for launch and can focus on them.
-Navodita Vaishnava, Training Manager at Health & Glow
New product launches have never been simpler for the training team.
"Customer experiences skills and product knowledge go hand in hand
You cannot sell well without either. We are able to train our customer associates on product as well as customer experience digitally. If you had asked me year ago, I would have told you that it was not possible to teach selling skills digitally. I`m pleasantly surprised to see that we are able to do training around selling, meeting, greeting, assisting and advising customers digitally using Nittio Learn." It also impeded the pace and new product launches.
- Satyasish, Head of Human Resources at Health & Glow
easier to allocate time for training.
"In the store, it always feel like I can do with more staff. So I used to struggle to pull out the associates for training. With Nittio, it is much easier to allocate time for training. With most training modules between 5-10 minutes, it is easy to slot them in during the day, even for multiple times in a week. I see a lot more confidence in my associates now when they interact with the customers."
- Manish, Manager for Health & Glow store in Mumbai
easier to allocate time for training.
"Learning has become easy and interesting. I have really improved my knowledge of skin care and the products by spending just 10 minutes twice every week. I use the tips that I learn for talking to the customers."
-Johnson, a Health & Glow store associate in Banglore
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