Improving net promoter score (NPS) with your learning platform

A leading e-commerce company was witnessing a steady decline in their net promoter score (NPS) over the past 180 days.

The company had established itself on the foundation of customer centricity and had built considerable advantage over its competitors over the years by delivering an exceptional customer experience for their customers.

While the company still enjoyed a sizable lead over its competitors, their customer experience team was tasked with the responsibility to drive transformational initiatives within their organization to help identify the root cause behind their declining NPS and reverse the trend.

With Nittio Learn's augmented learning platform, the company was able to enhance their contact center agents' knowledge level and reverse their declining NPS trend in as little as 30 days.