As you firm up your plans for the new year, it would be surprising if your organization's goals for the year did not include having more trainings online.
I have been hearing about this goal for the last few years, so I decided to find out how these plans have been materializing. Here is a chart based on the US Training Industry reports (published by the Training Magazine) since 2010 depicting the percentage of online trainings.
That chart personifies "getting stuck". But why would this remain the case even with technology moving so fast and companies having strong intentions of moving trainings to online? To understand this, let us list the requirements of today's organizations regarding online trainings:
Current methodology of corporate eLearning fails miserably at most of these requirements. The norm is - weeks and months to deploy trainings where the need is a few hours\days, complex change cycles, only lip-service to responsiveness and difficulty in deployment.
No wonder there has hardly been any significant increase in online training share. If you identify with what is mentioned above, it is time to look beyond the traditional eLearning solutions.
Are you in the middle of deciding whether to build or buy your Learning Management System (LMS)? Below is a handy list of considerations, with some suggestions.
Good customer experience requires an adequate number of support agents that can handle daily call volumes. The training team carries the responsibility to train support agents on the right skill sets and make them job-ready.
This detailed guide gives you all the necessary ingredients to make distributed online and mobile training more engaging and effective.