Most people use the terms eLearning and eTraining interchangeably. Most often, people talk about eLearning when they actually mean eTraining. However, the two serve different purposes and it would be good to understand the differences and why it matters.
What is the difference?
It is the same as difference between training and learning. Training focuses on developing specific skills that enable the employee to perform certain tasks, operations or processes. Continuous training helps employees brush up skills and keep up to date on any changes. On the other hand, eLearning is about acquiring knowledge so that it can be applied in unexpected situations. A continuous learning environment inspires employees to grow and can yield great results for the organization.
How do they practically differ in implementation?
As you would have realized, you typically need a mix of both, even for the same set of employees. Hope this writeup helped you in defining the correct mix.
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Agents need to be trained on specific products and processes in a specific timeframe. As a result, the training setup needs to be flexible to accommodate all of the following
Learning programs that are delivered periodically, with a well defined learning path, guiding your employees to learn, practice, and assess their knowledge.