The Covid-19 pandemic has severely impacted the way organizations train their employees. Nationwide lockdowns and travel restrictions have put an end to instructor-led classroom training for operations, logistics and other distributed workforce.
We looked at how Nittio Learn LMS customers are responding to the new normal. The numbers reveal how corporate training has changed drastically in a short span of time.
We took a look at pre-COVID time range of three months - Dec 19 to Feb 20 and post-COVID period of Apr-20 to June-20. The comparative study of these two periods gives us a good insight into how our customer organizations changed their way of training.
We saw the cumulative learning content consumption in the post-COVID time range increase to 3.4 times as compared to the pre-COVID period.
The monthly active learner numbers across our customers increased to 1.6 times post-COVID.
In the post COVID-19 quarter, each learner consumed more than double the content every month.
Customers of Nittio Learn LMS saw their employees logging in 2.4 times more for online learning sessions as compared to pre-COVID period.
Post-COVID, each learner spent approximately 2.1x time on online learning every month.
These numbers show that trainers were creating and pushing more training modules each month since the lockdown.
The average duration of an online learning session decreased by around 10%. This indicates that trainers have decreased the average size of learning modules. This is likely the result of an attempt to balance the additional online learning demand is being imposed by them on the learners each month.
Since the month of April'20, the number of training sessions consumed on mobile devices saw a whopping 4.2X increase, while those on PCs saw a 1.4X increase.
These numbers indicate that while most new learners are using mobile, some of the existing users have moved from PC to mobile for online learning.
This is not surprising as learners who were logging in for online learning on their office computers are now likely learning on mobile devices while working from home.
It was heartening to see our customers adapt seamlessly to new training challenges and Nittio Learn has been enabling them to scale online learning with ease.
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Good customer experience requires an adequate number of support agents that can handle daily call volumes. The training team carries the responsibility to train support agents on the right skill sets and make them job-ready.
You know that the modules are critical for ensuring employees develop the new skill that your company will be relying on from next month.
One of the biggest benefits of online learning in your company over classroom sessions is that online learning can be continuous, hence enabling reinforcement, application and assessment of the topic. The online medium should theoritically make it extremely easy to do this.