Are you under an assumption that self-learning content of your organization is limited to those expensive e-learning modules that you bought? Think again. Do you really think those are the only topics on which learning is happening in your organization?
For any organization, most of the learning needed, and happening, would extend far beyond those professionally developed e-learning modules. Learning is happening every day, haphazardly and yes, quite inefficiently. Why do I say so?
Employees joining your company are thrown into this sea of knowledge. Many existing ones have to also find their way through these as they have to learn to do new tasks.
Don't you think this material needs to be self-learnable? Should this material not follow those basic self-learning content rules that you expect your commercially bought content to follow? What if anyone in your organization could create great self-learning material in no time?
I will leave you with these thoughts.
One key metrics for the training or learning and development department is the wait time for delivering a training once training need has been identified. When a training need is identified by the business, the belief is that the training will either plug a weakness or accelerate performance. In either case, business is looking at increased productivity (read "dollars") post the training.
An in-depth look at the limitations of LMS and highlight what you need in order to train your employees no matter where they are.
eCommerce companies take pride in their customer experience. Each customer touchpoint is carefully thought through and the companies rely on their contact center agents to provide an out-of-the world experience.