Large organizations have hundreds and thousands of employees across tens of cities who are always on the move. Though there was always a need to use digital training for such a deskless workforce, most companies still persisted with doing it through instructor led programs.
If you are a learning manager who thinks your learning content is too theoretical, you are not alone. In fact, you are probably among the more self-aware learning managers who are regularly stepping into the learner's shoe and trying to find ways to continuously improve the way your organization learns.
The Covid-19 pandemic has severely impacted the way organizations train their employees. Nationwide lockdowns and travel restrictions have put an end to instructor-led classroom training for operations, logistics and other distributed workforce.
Training workforce in a retail environment can be extremely challenging. With employees across multiple locations, high attrition rates, constant upskilling needs, ever-changing roles and responsibilities makes the job of training teams complex. Add to this, the contemporary retail workspace is relatively young, who are restless, have a relatively low attention span, making training and upskilling extremely difficult.
One key metrics for the training or learning and development department is the wait time for delivering a training once training need has been identified. When a training need is identified by the business, the belief is that the training will either plug a weakness or accelerate performance. In either case, business is looking at increased productivity (read "dollars") post the training.
You have planned a two-day training with the greatest trainer in the country and pulled your most expensive employees out from work for the training. And then you find yourself wondering how to overcome the nightmarish phenomenon of the Forgetting Curve depicted by this graph?
One of the biggest benefits of online learning in your company over classroom sessions is that online learning can be continuous, hence enabling reinforcement, application and assessment of the topic. The online medium should theoritically make it extremely easy to do this.